Refund & Return Policy
At FURCREDO, many of our products are handcrafted, made-to-order, or personalized specifically for each customer.
Because of the customized nature of these products, return and refund requests are reviewed according to the specific order and product condition.
Custom and Personalized Products
Products that have been personalized or created according to customer-provided photos, names, text, dates, sizes, or other custom requirements may not be eligible for return simply because of a change of mind.
Please carefully review all customization information before submitting your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging if the product was damaged during delivery
We will review the information and provide an appropriate solution.
Returns
Please contact us before returning any product.
Do not send an item back without receiving return instructions from FURCREDO.
If your return is approved, we will provide the return instructions and next steps.
Refunds
If a refund is approved, it will be processed according to the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Contact
For return or refund questions:
Email: z763453299@outlook.com
Phone: 15813886396